Shipping Policy
FREE SHIPPING! On most orders over $99!*
Get FREE Shipping to most destinations across Canada when you order over $99* from ChefSupplies.ca! If your order is over $99* we'll ship your order to you absolutely FREE! It's our way of saying thanks for shopping at ChefSupplies.ca!
Free Shipping Across Canada:
At ChefSupplies.ca not only will you find the lowest prices on a huge selection of Cookware & Kitchenware products, you'll also get FREE shipping to most destinations in Canada for orders over $99* Some restrictions apply. We ship via Canada Post Expedited Parcel or UPS. We will provide you with a tracking number once your package ships.
Some Heavy Items Excluded:
Most everything ships free over $99, but a few items may be excluded from our free shipping policy. This will be indicated on the website if an item does not apply for free shipping. Even so, we can offer excellent freight rates to destinations across Canada.
Delivery Time:
We generally ship all orders via Canada Post Expedited Parcel or Canpar but we do occasionally use other couriers. A tracking number will be provided to you at time of shipping. We process all orders during regular business hours (M-F 9:00 AM - 5:00 PM Eastern Standard Time). We will make our best efforts to ship your order in a timely manner however delays do occasionally occur beyond the control of ChefSupplies.ca. Please note that some items may need to be ordered from the manufacturer which may cause additional delays.
Multiple Package Shipments:
Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders in two or more packages or into multiple shipments.
Freight Bound Shipments:
Items that are too large to qualify for our standard shipping rates will be shipped via freight carrier. ChefSupplies.ca has established discounted rates with various Canadian freight carriers and will arrange your shipment door-to-door if you wish. In any event, you will always be notified of freight charges before your order is processed so that you can approve them.
Delivery Restrictions:
ChefSupplies.ca will deliver to the street address provided by the customer only. ChefSupplies.ca does not offer installation or in-home delivery. It is the customer's responsibility to bring large merchandise into the home or building, this includes fridges, ovens, and other heavy items.
Delivery Address Accuracy:
In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. ChefSupplies.ca will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.
Damaged, Lost or Short Shipments:
Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.
Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: help@chefsupplies.ca.
Free Shipping Policy Restrictions:
* Free shipping is excluded from some large and/or heavy items (over 30lbs) or any items requiring a freight carrier. Items that have a "HEAVY ITEM" shipping designation will be shipped and billed to you at the most economical rates we have available. Please note: your order total must be a minimum of $99 (before applicable taxes) to qualify for free shipping.
Our Free Shipping offer applies to most locations in Canada excluding but not limited to: The Yukon, Northwest Territories, Nunavut, Newfoundland and Labrador, any island location as well as any other destination requiring ocean or air freight service in any province or territory. This policy also excludes all locations in Canada deemed as "remote" by Canada Post.
In the extremely unlikely event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in this policy, ChefSupplies.ca reserves the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.
More than 95% of Canadians do not reside in an area that would be classified as "remote". If however you're unsure as to whether or not you're in a designated remote location, just email us anytime at help@chefsupplies.ca or call us at 1-800-123-4567 during regular business hours.
